The plant will be equipped with over 2,800 bifacial trackers and nearly 235,000 bifacial modules Soltec, leading firm in the manufacture and supply of single-axis solar trackers and part of Soltec Pow...
Solmate is Soltec’s new customer service, we launched a new platform to offer the best warranty, care, and operation and maintenance to our customers. With local infrastructures in countries such as Mexico, the United States, Brazil, Spain, Chile, and Australia, as well as Solhub warehouses across the globe to initiate rapid management of spare parts, Soltec guarantees the best and fastest response to any operation event.
We guarantee the best, your trust
Every Soltec product is under warranty to ensure the proper functioning of the PV plant according to the contract terms. We accompany, advise, and train our customers to ensure the best and fastest technical support. Our goal is to offer the best service.
Let us keep it tracking
Our operations and maintenance plan offers the best assistance with immediate response, regular instructions, rapid management of queries with regional coverage, onsite and online coordination, regular and urgent plant visits, periodical reports, full-time personnel, monitorization, and online administration.
We keep flying together
With Solmate Care our customers can enjoy sustained technical assistance both online and onsite as well as added support options. Our goal is to guide them throughout the project’s lifespan with committed Soltec specialists that provide an immediate answer to issues, diagnosis, and the quickest solution.
Soltec’s customers can access complimentary benefits with Solmate Care such as our TMS (Tracking Monitoring System) that concedes a deeper knowledge of the solar trackers’ operations, as well as warranty extensions.
Soltec’s customers can quickly and conveniently report faults via Solmate online platform and track their inquiries at any time. Available 24/7!